Since we have our training manual and dvds on sale at this site, it is very simple to order and ship. We use UPS for the United States and Canada and international US mail service for the UK. Our training is extremely in-depth and the dvds show so much detail that people even in business for years have called to mention that they even picked up some tips that would help them in their present business. We have no return policy, since we are sharing our life's learning with you and everyone has always respected that. We thank you for checking us out.